FAQ
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Delivery & shipping
How do I qualify for free delivery?
Shipping charges are annoying. We absolutely get that. Which is why more products than ever are eligible for free shipping! These bottles are clearly marked on each product page.
In addition, all large orders over £99 heading to the UK are free! Some shipping locations remain challenging however, but we’re always working to cut those pesky shipping fees.
We also offer a Master of Malt Prime subscription which costs £29 for an entire year and will give you free Express deliveries on all your orders. No minimum spend, UK only.
Weekend deliveries
We offer weekend delivery to most UK addresses.
To check whether we can ship packages to your address specifically, enter your postcode at the checkout and click the ‘Pick a delivery date’ option. This this will show you all of the available services and prices for your address.
Next day or Specific Day delivery
Our delivery times vary based on your shipping destination and the option selected at the checkout.
Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your delicious boozes to you on the day which you select!
Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.
Where is my order shipped from?
We are UK-based and all orders originate from our fulfilment centre in Tonbridge, Kent.
How much does UK delivery cost & what are my options?
Delivery charges vary depending on the delivery destination, however, we offer free delivery as standard on orders over £99 that are being shipped within the UK.
We also offer free delivery and free worldwide delivery on certain bottles; if this is applicable, we’ll clearly detail it on the product page next to the picture of the bottle.
Our UK standard delivery is £4.95
Our UK Express delivery is £6.95
Next day weekend delivery is £8.95
For UK delivery we also offer PRIME delivery at £29, which is free express
Next day or Specific Day delivery
Yes we do offer next day delivery to most UK locations if you select this option at the checkout. The same goes for specific dates which you can choose up to 4 weeks in advance at our checkout.
Weekend deliveries
We offer weekend delivery to most UK addresses.
To check whether we can ship packages to your address specifically, enter your postcode at the checkout and click the ‘Pick a delivery date’ option. This will show you all of the available services and prices for your address.
Same-day delivery
Unfortunately, we do not offer same-day delivery yet.
How can I determine delivery charges outside the UK?
Charges for delivery outside of the UK are often determined by the weight of the order; just add your chosen bottle(s) to the basket and proceed to the checkout – it will automatically work out all of the pricing for you before you go a step further!
Important note on customs charges:
Please note If shipping outside of the UK, your order is likely to be subject to Customs duty and taxes as it arrives in the destination country.
You will be contacted directly by Customs for this payment. Unfortunately we don’t know how much the charges will be. It’s always best to get in touch with your local customs office or government website for advice before ordering.
For gifts shipped internationally, the recipient may be liable for local Customs charges, so it’s worth checking in with them first.
Do you have a shop where I can place and collect my order?
Yes! We have a retail shop at MoM Towers, at which you can order everything which is available online and have it hand delivered to you!
If you’re planning on popping into our shop, please bear the following in mind:
- we don’t accept cash payments, but you can use any method of payment which would be available to you online; and
- if you're lucky enough to look under 25, we’ll need to see proof of age so we can confirm that you’re old enough to buy alcohol (we accept photocard driving licenses, passports and proof of age cards bearing the PASS hologram as proof of age).
We’re open between 9am and 5pm, Monday to Friday, and 10am and 4pm on Saturday and Sunday (but not on public holidays).
Feel free to call us on 01892 888376 if you have any questions before you visit.
We can’t wait to see you :)
Here's the address:
Unit 2 Reception
2-8 Morley Road
Tonbridge
TN9 1RA
(Turn left at the gate and then first right - don’t worry, there are signs)
Orders & returns
When will my order be delivered?
Our delivery times vary based on your shipping destination and the option selected at the checkout.
Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your delicious boozes to you on the day which you select!
Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.
How can I return my order?
We want to make the return process as easy as possible for you! If you need to send something back, please note that you will be responsible for the cost of returning the product to us unless the product is sent in error or arrives damaged or defective.
To ensure everything goes smoothly, we recommend that you return the product using a tracked and insured service, as you will be responsible if the product is lost or damaged during transit.
When sending your return, please include a copy of your order paperwork or at least a note with your order number - this helps us process things much faster for you. Returns should be sent back within 14 days of letting us know you'd like to cancel. Just pop your package in the post and send it to the following address:
Master of Malt Returns,
Unit 3, 2-8 Morley Road,
Tonbridge,
TN9 1RA
If you have any questions, don't hesitate to reach out. We're happy to help!
Our formal returns policy can be seen here if you'd like to have a read.
However, our customer service team are very friendly and live in the real world - so if you have any issues, we encourage you to reach out to them as they are always keen to talk through a return to see if they can help you to resolve any issues!
Where is my order confirmation?
We send your order confirmation to the email address given at the checkout, and this should wing its way to you within minutes of the order completion.
If you can’t find your email, do double check your junk folder. And do add us to your safe senders list – we promise we’ll never spam you!
How long will it take to get my delivery?
Our delivery times vary based on your shipping destination and the option selected at the checkout.
Within the UK it is possible to ‘Pick a date’ for a specific delivery. If you’ve chosen one, we’ll get your delicious boozes to you on the day which you select!
Our standard UK shipping takes 2-3 working days – we’ll email tracking information which will be updated when your order is out for delivery.
How do I track my order?
We send you an email with tracking information as each order is dispatched. You can use the tracking number to monitor your delivery and see where your parcel is currently held.
If you click on the link in the email it will redirect you to the tracking, or you can copy the tracking number and manually insert it on the couriers website below.
For DPD tracking https://www.dpdlocal.co.uk/service/
If you miss a delivery, or are unsure where it is, you should be able to resolve this with the courier directly
However we are always here to assist if you experience any difficulties – feel free to get in touch contactus@masterofmalt.com or +44 (0)1892 888 376
Multibuy offers
If all items are returned in their original condition, a full refund will be offered, excluding delivery charge.
Partial returns will not be accepted and Master of Malt are not liable should a partial return be made
Exchanges not available for items bought in an offer. Once the order is placed we are unable to take any items out or exchange them. We can only ever cancel and refund the order in full prior to it leaving our warehouse.
Statutory rights are not affected by the above.
Product or stock questions
Limited bottles & release dates
We are equally excited as you are to release those limited bottles and we absolutely get that you don’t want to miss out on any exclusive offers.
However, unfortunately we’re not able to share the exact release dates with our customers, regardless of how much we would like to .
Our amazing Customer Service team simply doesn’t know when special release products go live until the very last minute and therefore they won’t be able to give you any specific information.
All we can do is recommend that you keep an eye on our new releases page.
Out of stock or discontinued products
Our buying team are always busy making sure we keep as many delicious boozes in stock as possible. Basically, as long as our suppliers have a bottle, we’ll keep it in stock. If something you’re after is listed as ‘sold out’ and you’d like to know when it is back in stock make sure to click the “notify when back in stock” button and leave us your email address.
If something is listed as ‘discontinued’, this very sadly means we don’t expect it back in stock. We keep these pages listed so that you can see our bottling notes and all the customer reviews.
Do the bottles come in a box?
We snap all our products as accurately as possible in our photostudio – if you see a box in the photo, we’ll certainly include it in your order.
No box? This usually means unfortunately we don’t have one to go with that particular bottle.
Gifts & recommendations
Corporate gifting
We can assist you in sending large orders to multiple addresses, just drop us an email and we’ll be happy to discuss the details with you.
Do you offer gift wrapping?
Unfortunately we don’t offer gift wrapping.
However we do offer gifting boxes that you can purchase with our bottles and they make for a great looking gift.
You can choose between our Oak Luxury Presentation Box and our elegant black Master of Malt Gift Box. Please add the bottle you would like to purchase to the basket first and then select the appropriate gift box at the checkout.
Can I include a gift message with my order?
Absolutely and it is free of charge to do so! A gift note can be added as an accessory when reviewing your basket prior to checkout.
If you miss this step, just contact our customer service team and we can add a message in for you, as long as you get in touch before the order is dispatched.
I am sending a gift, will you include an invoice with my order?
The vast majority of our orders are gifts, so we never include invoices unless specifically requested. However, if an order is being sent outside the UK then an invoice must be provided for Customs purposes, and this may be included on the outside of the box.
For gifts shipped internationally, the recipient may be liable for local Customs charges, so it’s worth checking in with them first.
I don't know anything about spirits! Please can you help?
Absolutely!! We are more than happy to provide recommendations. Just contact us and provide as much information as possible about the gift you are looking for (who it is for, your budget, what they have liked in the past, what type of thing you are looking for etc) and we will come back with our expert suggestions.
Alternatively, try our Gift Finder: https://www.masterofmalt.com/gift-finder/
Help & support
Need assistance?
While it may be faster to check our FAQ or the Delivery & shipping page for a super speedy answer, we are available to answer your questions during the following hours:
Monday to Friday: 08:00 - 21:15
Saturday & Sunday: 09:00 - 16:30
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